Responsibilities
To handle all VIP customer queries into the call center (via telephone and email) with regards to price and aircraft availability, and any other inquiries on Royal Jet services and products. Must provide excellent customer service and respond to all queries in a professional manner. The sales executive is required to work in SHIFTS at the call center, which is open 24 hours 7 days a week.
JOB PURPOSE:-
Ensure maintenance tasks and certification of Royal Jet aircraft during maintenance scheduled and unscheduled inputs are carried out to the highest standards of safety, quality and serviceability, in accordance with the correct and currently revised maintenance manuals and technical instructions.
Ensure appropriate applications of certification privileges in accordance with the limitations of Company and Local Regulatory Authorizations.
Supervision of Maintenance staff, allocated to him by the Duty Supervisor, to ensure safe and on time dispatch of aircraft under his control.
Accompany aircraft when away from base as Licensed Aircraft Engineer.
OBJECTIVES
1. Monitors ADD’s and all other defects on Royal Jet Fleet and arrange for its rectification, including arranging of spares and tooling at the earliest opportunity.2. Monitor closely of operational problems related to the fleet, including significant occurrences/incidents, relevant SB’s/SL’s/SIL’s.3. Perform scheduled and unscheduled inspection, maintenance, modification, and defect rectification, carrying out all maintenance in accordance with the laid down procedures and ensuring all safety precautions are observed. 4. Ensure and perform all maintenance and due items called up by Fleet Planner and MCC Controller in a timely manner.5. Provide information to Duty Supervisor on the serviceability status of the aircraft.6. Act as a point of contact on technical issues in case of AOG situation on one of the fleet and in conjunction with the MCC Controller, to provide troubleshooting guidance and advice.7. Supervise technicians and other maintenance workers on aircraft maintenance checks.8. Ensure MEO and PPM are followed and complied with while working on the aircraft.9. Exercise his license / approval in relation to the accomplishment of scheduled, unscheduled maintenance and rectification of defects, to ensure maintenance are accomplished to the required standards.10. Advise Duty Supervisor of any impending service disruptions, problems or areas of concern that may have an impact on the operating program. Keeping the Duty Supervisor informed of all his work performed during his duty period.11. Ensure staff under his immediate control adheres to published technical and safety requirements defined in MOE and PPM.12. Define priorities to the staff allocated to him to ensure that efficient use of resources are directed to an on time and safe flight departure.13. Ensure documentation and certification, are completed in a timely manner and to the defined procedures to meet Royal Jet requirements.14. Comply with Royal Jet MOE and PPM when working on aircraft and adhere to the procedure to ensure aircraft is released to service in accordance with local authority and other civil authority requirement. 15. Report and compile technical Delay reports in a timely manner, reporting significant defects, discrepancies, incidents, accidents and events as required by the PPM.16. Ensures he or his Mechanics presence on arriving aircrafts and crews are suitably debriefed to ensure defects are accurately defined, and recorded.17. Perform other related duties as may be reasonably directed by the Duty Supervisor or Senior Manager Aircraft Maintenance. 18.Reports to Maintenance Control Center- Controller / Manager when away from Base Act as a point of contact on technical issues in case of AOG situation on one of the fleet and in conjunction with the MCC Controller, to provide troubleshooting guidance and advice when away from Abu Dhabi Base.19. Liaison with third party agents, where necessary for the safe handling/engineering operation of Royal Jet aircraft while out from Abu Dhabi base. 20 Act as Technical Representative while Royal Jet aircraft are at outside contractor’s facilities. 21. Ensure aircraft are positioned on-stand and technically prepared for intended operation and repositioned to the hangar/parking, as necessary, after operation.22. If operation requires, he will accompany aircraft as a flying LAE for line inspections, maintenance functions and defects rectification en route, ensuring a quick and smooth turnarounds without disruptions to flight operation services.23. Contribute as part of the team when away from base, duties including acting as a focal point on technical matters, performing the duties of an “able bodied person” during an emergency situation and supervise cargo loading in the absence of a loadmaster on a flight.24. Provide information to Duty Supervisor on the serviceability status of the aircraft.25.Monitor own licenses and authorizations to ensure they are valid at all times.26. Monitor and ensure all required visas for essential countries are valid27. Monitor modification status of the aircraft he is authorized on, including Technical Notices, Quality Directives, and MOE & PPM. Carry out research and inquiries with Technical Records & Engineering, computer system and read all relevant documents, instructions, and manuals thus keeping current of all technical, procedural, and regulatory developments.28. The Licensed Aircraft Engineer reports to the Maintenance Manager. Duty Supervisor, MCC controller (when functioning as Flying Licensed Engineer). 29 Respond to SMS messages from Crew Scheduling and report to duty as per instructions from Crew Scheduling officer. Report to duty at Operation 2 hours 30 minutes before departure time.30. To be present at the aircraft 2 hours before departure
Responsible for assisting Line Manager with all third-party services that includes Ground Handling Agents in an efficient and effective manner in accordance with GCAA Regulations and Royal Jet policies and procedures. The prime objective is to control the DIRECT OPERATING COST in the most cost -effective manner.
Operational Accountabilities:-
• Coordinate with Line Manager & Section Head during the Planning of a flight• Assist in contract & pricing negotiation for all Royal Jet ground handling agents & Fixed based operators (FBO’s)• Assist in Identifying and coordinating with FBO’s / Ground Handling Agents and Airport Authorities.• Assist in updating AIMS with the Agent database for GH agents.• Assist Maintenance & LOGISTICS team for all AOG related support and coordination.• Assist Line Manager on communications with GH agents for updated prices.• Coordinate with Finance on Invoice related queries.• Assist Line Manager with Follow up on Safety reports, Captains reports and Cabin Crew Voyage Reports.• Identify acceptance of Dangerous Goods that meet IATA -DGR in coordination with Post Holders• Assist GOL Manager & Section Head to resolve any issues during the flights at outstation.• Assist Line Manager in updating all vendors for any diversions, delays, and change in schedule or cancellations of a flight.• Assist Line Manager On-time Performance (OTP)related data collection related to all outstation departures due to Royal Jets nominated ground handling agents.• Pricing comparison reports for every airport ground handling & signing of Royal Jet Service Level Agreements (SLA) in coordination with the Post Holder ground operations and Outstation Logistics manager.
ROLE PURPOSE
The Network Engineer is responsible for implementing, maintaining, and supporting the growing network infrastructure of Royal Jet and related projects. As a key member of the network team, the engineer will contribute to the development of scalable, maintainable, and highly available network architectures that align with business objectives and meet Service Level Agreements (SLAs).
People AccountabilitiesLeadership & Collaboration:• Mentor junior network engineers and other IT operation staff, providing guidance and expertise to foster their professional development.• Collaborate effectively with cross-functional teams, including IT security, Infrastructure, applications & field support engineers, to ensure seamless network integration and support for company initiatives.Continuous Improvement:• Identify opportunities for continuous improvement in network operations, driving innovation and efficiency across the department.• Championing best practices and staying abreast of emerging technologies and industry trends.
Operational AccountabilitiesNetwork Maintenance & Support:• Maintain and manage LAN, WAN, CLOUD and WAP equipment and related services to ensure optimal network performance.• Identify, diagnose, and resolve complex network issues, providing expert -level support to ensure minimal disruption to business operations.• Provide Level 1 and Level 2 network support for Royal Jet and related projects, ensuring timely resolution of issues and maintaining high levels of satisfaction.Service Level Management:• Monitor and maintain the Service Level Agreements (SLAs) for all levels of network connectivity, both internally and externally, ensuring performance metrics are consistently met or exceeded.Documentation & Network Design:• Create and maintain detailed network topology diagrams, ensuring they accurately reflect the current network architecture and are regularly updated.• Develop and maintain comprehensive documentation, including Standard Operating Procedures (SOPs), Configuration Management Database (CMDB) entries, network diagrams, and preventive maintenance schedules.Site Surveys & Infrastructure Planning:• Conduct physical site surveys for any network component including cabling or wireless-related activities, ensuring accurate planning and execution of network infrastructure projects.
Other Tasks • Undertake any other reasonable work tasks as allocated by the business, line manager, demonstrating flexibility and a commitment to supporting the company’s objectives.• Respond to the company’s emergency needs, especially during after-hours, holidays, or vacations, ensuring network availability and reliability always.
JOB DESCRIPTION
To deliver the highest standard of safety and customer service onboard all RoyalJet aircraft and contribute to consistent service excellence. To perform well under pressure, successfully prioritize and complete multiple tasks whilst exceeding Guests expectations and requests.
OPERATIONAL ACCOUNTIBILITIES:
- Understands the value of safety, exceptional customer service and aspects of life as a crew member in a non-scheduled, challenging operation.
- Able to work under pressure and remain calm and flexible in demanding operational requirements.
- Executes all aspects of onboard service as stipulated in Cabin Service Manual.
- Responsible for delivering highest standard of service excellence, safety and security onboard all RJ aircraft.
- Communicates and reports to LFAs any observations and VIP feedback to ensure the Guest profiles are current and provides suggestions as applicable.
- Constantly updating the job knowledge to stay abreast with the latest trends and requirements related to private aviation.
- Maintains valid mandatory documentation such as passport, visas, GCAA Flight and Medical licenses, CMC Certificate etc.
- Strictly adheres to the company’s policies and procedures, including confidentiality statement.
TO APPLY, PLEASE PROVIDE THE BELOW:
- Updated CV
- 3 Photographs (Full-Length)
- 3 Photographs (Headshot)
- Online Video recording to be completed on the below link - Follow guidelines provided for the video interview via Spark Hire
LINK: https://hire.li/adc7bc7
Guidelines for the Video Interview:
There are three questions that will need to be answered. 1-1.5 minute will be dedicated for each question to record an answer.
Select a proper location for the interview with a suitable background.
Tips before/during the video interview:
o Present yourself at your best. Treat the video interview just like an in-person interview with regards to grooming.
o Face a light source or window; the room should be lit properly. Have light facing you - not behind you.
o Center yourself in the video frame and look directly into the camera - the camera should be at your eye level.
o Determine the best hardware to use; test the equipment beforehand. A webcam or the Spark Hire mobile application for iOS and Android devices. We also recommend connecting to a strong internet connection.
